Terms and Conditions

This page summarises the main subjects covered by the published National Casino terms. It is an informational overview for New Zealand readers and does not replace the operator's current terms.

Scope and changes

Players are responsible for checking whether online gambling is permitted where they live. Availability of the platform is not an invitation to use it in a place where gambling is prohibited. The published English terms take priority over translated versions and may be amended, so the current operator terms should be reviewed before an account is used.

Eligibility

Use is limited to adults who meet both the platform's minimum age and the legal gambling age in their jurisdiction. Registration is available only in supported countries. Supplying another country to avoid a restriction may lead to account closure and the loss of winnings.

Accounts and verification

An account must be registered with accurate personal information and used only by its owner. The operator may request identity, age, address, payment ownership or source-of-funds documents. Access and withdrawals can remain restricted until the checks are completed.

Multiple accounts, shared credentials, misleading information and activity intended to bypass platform controls are prohibited. The operator's records are used when account or game activity is reviewed.

Deposits, fees and taxes

Only the currencies and payment methods displayed for an account are available. Players remain responsible for charges imposed by payment providers and for taxes that apply in their location. Deposited funds must meet the published play-through rules before a withdrawal request is made.

Games and betting

Players are expected to understand the rules and payout information for each game or betting market. Bets are treated as accepted after confirmation by the platform and generally cannot be changed or cancelled. The operator may reject, limit or void activity affected by obvious pricing errors, late placement, technical faults or rule violations.

Payments and withdrawals

Withdrawal requests are subject to account verification, payment checks, transaction limits and the operator's withdrawal policy. Funds may be returned through an approved payment method, and processing can be delayed while identity, fraud-prevention or anti-money-laundering checks are carried out.

Misuse and account action

Fraud, collusion, chargeback abuse, money laundering, automated play and exploitation of software or promotional rules are not allowed. Where prohibited activity is identified, the operator may suspend or close an account, cancel transactions or winnings, and request further evidence.

Inactive accounts and complaints

The source terms describe an account as dormant after twelve consecutive months without login activity and allow an administrative fee while a positive balance remains. Complaints are first handled by customer support and may be escalated within the operator. Server and game records are used to determine disputed results.